Shipping & Return
At Macaone Online, we aim to deliver your artworks and products safely and promptly. Please read our Shipping & Return Policy carefully before making a purchase.
1. Shipping Information
Processing Time
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Orders are typically processed within 7 business days after payment confirmation.
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Customized or made-to-order items may require additional processing time (you will be notified).
Shipping Methods & Delivery Time
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We use trusted carriers to ensure safe delivery.
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Estimated delivery times:
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Domestic: Upto 7 business days
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International: 7-14 business days (varies by location and customs clearance)
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Shipping Costs
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Shipping fees are calculated at checkout based on weight, size, and destination.
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International buyers are responsible for any customs duties, taxes, or import fees.
Order Tracking
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Once shipped, you will receive a tracking number via email to monitor your delivery.
2. Returns & Exchanges
Eligibility
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Due to the nature of art sales, all sales are final unless the item arrives damaged or defective.
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To request a return or exchange for damaged/defective items, you must contact us within 7 days of delivery with proof (photos/videos).
Return Process
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Email us at contact@macaone.online with your order number and reason for return.
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Once approved, you will receive instructions for returning the item.
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Items must be returned in their original packaging and condition.
Refunds
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Refunds are issued to the original payment method after we receive and inspect the returned item.
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Shipping fees are non-refundable.
3. Non-Returnable Items
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Custom-made or personalized artworks.
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Digital downloads.
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Items purchased on sale or clearance.
4. Damaged or Lost Packages
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If your order is lost or damaged during shipping, please contact us immediately.
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We will work with the carrier to resolve the issue, but Macaone Online is not responsible for delays or loss caused by third-party couriers.
5. Contact Us
For questions about shipping or returns, please reach out to:
📧 contact@macaone.online
🌐 https://macaone.online